Terms & Conditions

Last updated: 2.04.2025

Welcome to Galaxy Heist – your online destination for the best board games in the galaxy! These Terms & Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from Galaxy Heist, you agree to the following terms. Please read them carefully.

1. Overview

Online Store Galaxy Heist managed by BEST BOARD GAMES LIMITED.

Galaxy Heist ("we", "our", or "us") is an online store that sells board games and related products. These Terms apply to all users of our website, including browsers, customers, and content contributors.

2. Eligibility

You must be at least 18 years old (or have parental/guardian consent) to make purchases from Galaxy Heist. By using the site, you confirm that you meet this requirement.

3. Orders & Payments

All prices are listed in GBP/USD/EUR and include applicable taxes unless stated otherwise.

Payment is required in full at checkout. We accept major credit cards, debit cards, and other secure payment methods as displayed on the site.

Once an order is placed, you’ll receive a confirmation email. This does not mean your order is accepted — we reserve the right to cancel or refuse any order for reasons such as stock availability, errors in product info, or suspected fraud.

If your order is canceled after payment, you will receive a full refund.

4. Shipping & Delivery

We aim to dispatch orders within 1–3 business days, unless otherwise specified.

Delivery times may vary depending on your location and chosen shipping method.

Galaxy Heist is not responsible for delays caused by courier services, customs, or other unforeseen circumstances.

5. Returns & Refunds

We want you to love your games! If something’s not right, here’s our return policy:

You may return unused, unopened items within 14 days of delivery.

To start a return, contact us at info@galaxyheist.com with your order number and reason.

Return shipping costs are the buyer’s responsibility unless the return is due to our error.

Refunds are issued once the returned item is received and inspected.

6. Product Information

We strive to provide accurate product descriptions, images, and availability. However, we do not guarantee that all information is error-free. If a product is listed incorrectly, we reserve the right to correct the issue and cancel any affected orders.

7. Intellectual Property

All content on this website — including logos, images, text, and product listings — is the property of Galaxy Heist or its content suppliers. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Galaxy Heist is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our site, products, or services.

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of the site after changes means you accept the new Terms.

10. Contact Us

Address: 1 Derby Road, Eastwood, Nottingham, England, NG16 3PA

Phone: +44 07970 810263

Have questions? Reach out to our team at info@galaxyheist.com — we're happy to help!